Is Your Product Now Taxable? Here’s What To Do!
- Gabriela Contreras
- Sep 17
- 2 min read
Have you ever been caught off guard by a change in tax law? As a business owner, navigating sales tax can be a complex and ever-changing landscape. One moment, a product you sell is non-taxable, and the next, it's not. What do you do when the rules change and your customers are accustomed to not paying sales tax on a particular item?
The key is to proactively manage customer expectations and ensure a smooth transition. Here are three key steps you should take immediately to keep your business compliant and your customers informed.
Key Takeaways:
Inform Your Customers: Transparency builds trust. Send an email to your mailing list explaining the new tax requirements and how they affect future purchases. Consider adding a short FAQ section to your website to address common questions and reassure customers that you’re on top of the changes.
Update Your Website: Review your online store or checkout process and make sure prices and tax calculations reflect the new rules. Add a clear notice or banner letting customers know about the change so there are no surprises at checkout.
Announce It on Social Media: Use your social channels to get the word out in a positive, approachable way. Short videos, carousels, or posts with visuals can make the message easy to digest. Invite followers to ask questions — engaging with their comments shows you care and keeps the conversation open.
Tax changes don’t have to create chaos for your business. By staying proactive, communicating clearly, and keeping your systems up to date, you can turn a tricky situation into a moment to strengthen trust with your audience. 💡 Need guidance? Contact us or book a session — we’re here to help you navigate sales tax changes with confidence.
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